Heidy Handbag

1. Free Shipping within Canada:
- We offer free shipping on all orders of $250 or more within Canada***.
- This free shipping option applies to standard shipping only.

2. Express Shipping within Canada:
- If you choose express shipping for your order within Canada, the additional charges will be incurred by the customer.
- The exact cost for express shipping will be calculated at the checkout page.

3. Shipping Timeframes:
- For orders within Canada, you can expect to receive your package within 3-5 business days after it has been dispatched.
- Please note that this timeframe may vary depending on the shipping address and other external factors beyond our control.

4. International Shipping:
- For international orders, shipping charges shall be paid by the customer.
- The exact shipping cost will be calculated at the checkout page based on the destination and package weight.

The client has 30 days to return an item after delivery.

All Returns are free within the first 7 days after delivery. 

A return will only be accepted if the items respect these requirements:

- The A.S.98 shoe box cannot be damaged or modified.

- All items that were inside the box must be sent back. This includes the A.S.98 item. The white cloth, and both quality control + brand description papers found within the box.

-A.S.98 item cannot be worn, or damaged.  

 

1. Return Eligibility:

- You have up to 14 days from the date of purchase to request a return or refund.- If more than 14 days have passed since your purchase, unfortunately, you are not eligible for a return or refund.

2. Product Condition:

- The product must be unworn, undamaged, and in the same condition as when you received it. If the item is returned damaged due to transport or wear, an additional fee will be deducted from the refund.
- It must be returned with the original box or packaging.
- If the product is not returned in the same box, a $10.00 fee will be deducted from the refund. 

3. Damaged or Defective Products:

- If you receive a damaged or defective item, please contact our customer support team immediately.
- A.S.98 will cover any additional shipping costs required to return the damaged or defective item.

4. Sizing or Preference Issues:

- If the reason for return is a sizing or preference issue (e.g., doesn't fit or not as expected), any additional shipping costs will be paid by the customer.
- A $10.00 restocking fee will be charged per item for returns.5. Final Sale Items:

- Please note that any item that is on sale is FINAL SALE and does not qualify for a refund.- We offer exchanges for any item that is on sale, but the shipping costs for the exchange will be covered by the customer and not the company.

6. Return Authorization:

- To initiate a return or refund, please contact our customer support team at customersupport@as98.ca.
- Please include your order# and your reason for your return/refund request in your original email.
- All returns and refunds must be authorized by A.S.98 before shipping the product back.
- If a product is returned without prior authorization, it will be declined upon arrival at our facility and a refund will not be issued.